Refunds
Effective October 27, 2026. If this translation and the Spanish version differ, the Spanish version applies.
Workbefy is free for clients. We only charge for the providers' Pro and Premium plans, which are paid in advance monthly or yearly. This policy explains how to request a refund depending on where you paid.
If you paid on the web (workbefy.com)
Web payments are processed by Paddle, our authorized reseller, which appears on your statement and sends you the receipt.
- You have 14 days from each charge (the first purchase or each renewal) to request a full refund of that charge, whether or not you used the plan.
- To request it, use the link in the receipt Paddle sent you, sign in at paddle.net with the email you paid with, or write to pagos@workbefy.com from that email.
- The money goes back to the same payment method. Depending on your bank, it can take 5 to 10 business days to show up.
- After 14 days the charge is no longer refunded, unless the law of your country says otherwise or there was a billing error.
If you paid in the phone app
In-app purchases are charged by the store, and the store decides refunds under its own rules:
- Google Play: on play.google.com, under Payments & subscriptions → Budget & history, or through Google Play Help.
- App Store: at reportaproblem.apple.com.
If you have trouble with the store, write to us and we will help.
Cancelling is not the same as a refund
Cancelling stops renewals and is done where you bought the plan: Google Play (Payments & subscriptions → Subscriptions), the App Store (Settings → your name → Subscriptions) or, if you paid on the web, the Paddle portal from "Manage my plan". You keep the plan until the end of the paid period and then move to the Free plan without losing your data. If you also want the last charge back, request a refund as explained above. If we refund you, the plan moves to Free right away.
Your rights
This policy does not limit the rights consumer protection law gives you in your country. More about the plans in the Terms and Conditions.
Contact
WORKBEFY SRL · Dominican Republic
Email: pagos@workbefy.com